Music For Canberra’s policies on fees & absences
Payment of fees
– Fees should be paid in a single installment, before the first class of each term or workshop. Participants cannot commence classes if fees have not been paid in full, unless the CEO has approved an exception.
– Where a member is experiencing genuine hardship with payments, they may apply to the office in writing before the due date of enrolment, at firstname.lastname@example.org.
– Where full payment has not been received by the due date and no such request submitted, MFC reserves the right to cancel or refuse the enrolment.
– Fees may be paid via electronic funds transfer (MFC’s account details are outlined on your invoice), in person at the office (cash, cheque, credit & debit cards apart from Diners & AMEX), by post (cheque, or by returning the credit card slip from your invoice), or over the phone (credit card).
The following discounts may apply to a student/family’s program fees^* (no discounts apply to membership fees):
– Concession Discount: 15% off program fees (the office must sight your concession card)
– Tertiary Student Discount: 15% off program fees (the office must sight your student or concession card)
– Family Discount: 10% off the fees of any 2nd and subsequent child enrolled in another MFC program
– Multiple Group or Ensemble Discount**: any student enrolling in a second group or ensemble receives a 10% discount for that second group or ensemble. This is designed to encourage students to participate in a variety of groups or ensembles across differing musical styles and instruments.
^ Any discount/s are only available on fees paid by the due date on your invoice (unless a payment plan has been arranged before the due date, as per “Payment of fees” above).
* Only one discount per invoice may apply. Discounts do not apply to programs where there is already a discounted fee (Seasoned Voices and the Mixed Ability Program).
** This discount can only apply to groups or ensembles which are financially viable, ie, which have enough participants already enrolled. Please contact the office to discuss whether the 2nd group you’d like to join qualifies for this discount
Late commencements, absences, withdrawals and cancellations
– New members to the organisation who join a class after the commencement of the year (for choirs/orchestras) or term (for term-based programs) are entitled to a pro-rata reduction in class fees only.
– Existing members who start the term late are not entitled to a pro-rata reduction, except where this has been agreed with the CEO before the due date of enrolment for that term. This is because your teacher’s time has already been reserved for you, and we therefore can’t offer that place to a prospective student. If you do not intend to continue the following term, you must notify the office in writing at email@example.com at least 2 weeks before the commencement of the following term; any notification after the start of the following term will incur class fees being charged to you at a pro-rata rate for the number of weeks elapsed between the student’s expected first class, and the date you notify the office of your cancellation.
– If a member decides to withdraw from a class, a credit or refund of fees will only be considered in exceptional circumstances. Any such request must be submitted in writing to firstname.lastname@example.org, and any approval will remain at the discretion of the CEO.
– Any refund will be subject to deduction of a $25 administration fee. The administration fee will be waived if the member chooses to instead accept a credit towards fees for the next term, or to donate the outstanding amount to MFC in lieu of a refund.
– There are no refunds or credits for enrolled participants who fail to attend classes when tutors are present to teach. Group lessons missed are not able to be credited or made up at all. Participants in individual tuition classes may be able to rearrange a make-up class time provided the tutor is able to accommodate this request – this is completely at the discretion of individual tutors, and is not expected of our tutors by MFC. The tutor isn’t paid any extra to conduct a make-up lesson for a student, so it is at their discretion whether they want to come in on their own time and teach you for free. In any case, make-up lessons would only be considered by the individual tutor if the office receives a written request with a minimum of two weeks notice. This request must be made in writing to the MFC office, not to the tutor. Requests will then be passed on to the tutor for their consideration.
– Membership and term fees are not refundable, unless scheduled classes are cancelled by MFC. In this case, a credit towards next term’s fees will typically be given.
– MFC reserves the right to cancel any class at any time, and change or substitute tutors, if circumstances necessitate this. All reasonable notice will be given to students wherever possible.
Sickness and other absences
– MFC relies on the judgement of parents/carers as to whether a child or dependant is too ill to attend classes; please consider other participant’s health & well-being.
– If there are proven medical reasons for being unable to attend an individual tuition lesson, a credit will be applied to the student’s account on receipt of a signed Doctor’s medical certificate. If the tutor is able to accommodate a make-up lesson (see previous section), this may alternatively be offered in lieu of credit. MFC reserves the right to determine the provision of such replacement lessons and if and when they can be offered.
– Replacement lessons or credits will not be arranged for absences due to school activities, work travel or holidays taken during term. Just as a regular school does not give refunds of classes missed for students’ own external commitments, nor does MFC; our term fees secure your lesson time with your teacher for the entire term.
Updated November 2018